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Terms and Conditions




Ordering and Payment

Shipping & Handling

Privacy Policy

Returns Policy

Health Information

Contact Information


Ordering and Payment

We accept orders from customers worldwide. We accept payments in New Zealand dollars. Please use our secure online payment options. We accept payment by Visa, Mastercard and Visa Debit cards via a secure server to protect you from fraud. We do not receive or store your credit/debit card details but only the confirmation of the completed transaction.

You can also pay by Paypal. You do not need to be a Paypal member to make a payment this way. If you choose Paypal we don’t receive or store your credit/debit card details but only the confirmation of the completed transaction.

If you wish to pay by cheque or postal orders you must be a New Zealand based customer so please contact us with your order so we can advise you where to send your payment. Please remember that goods will not be dispatched until funds have cleared.

If local taxes or import duties are levied on your order this will be the responsibility of the buyer and not The Lolly Shop. We therefore recommend that you check with your local Customs authorities prior to placing your order to avoid possible distress.

If you wish to pay by cheque, postal orders or internet banking please contact us with your order so we can advise you where to send your payment. Please remember that goods will not be dispatched until funds have cleared.

We reserve the right to notify if any order has incorrectly calculated cost, shipping, or quantity error. This email will be sent to you in 24 hrs and we will give options to proceed forward.

Taste: Manufacturers sometimes change their recipes, and your taste buds change too.

Color: Some of our products are hand-made in batches and color may vary. Colors may also look different from one computer monitor to the next and also Manufacturers change their products colors/textures and wrappers from time to time without warning.

Brand Variance: Different brands of candy vary in consistency, texture, firmness, etc. So, the same types of candies made by different brands will not always taste the same (e.g., European-brand gummies tend to be harder than UK-brand gummies).

Heat: If it is warm in your area, stay away from heat-sensitive items as we do not refund for melting! And always make sure someone is around to receive the package. We ask that you select a delivery address that is attended, i..e. a work address.

At times product will sell and we may have a slight delay in new supplies, again we will inform you immediately of any delays.


Privacy Policy

The Lolly Shop does not disclose buyer’s information to third parties. Email addresses are used by only us where indicated by customers that they wish to receive information on promotions and offers. Customer addresses and delivery details are only shared with third parties responsible for carriage of goods.
Payment details and credit/debit card details are not held by us as they are processed by the secure online payment collector according to your preferred payment method.


Returns Policy

We want you to enjoy your lollies. Your complete satisfaction is very important to us. If there is problem, please contact us and give us your contact details, order details and tell us the reason why you want to return them. We are confident that you will be pleased with the quality of our products. If for some reason you are not satisfied, return the item to us in original condition. Upon return and inspection we will be pleased to promptly issue a full refund, minus shipping and handling charges. All returns must be processed within 24 hours after delivery of purchase.

If your order is damaged during shipping, please notify us immediately.


Health Information

Allergies
Please be advised that the nature of our working environment does not allow us to test for allergies. Even with products where the manufacturer's advice is that the product is allergy free we cannot guarantee that there was no exposure to traces during our packaging.

We continue to look at practises so as to improve the service we offer to people.

Sugar Free, Gluten Free and low carbohydrate diets
All sweets that are produced for people with specific dietary needs are listed with their ingredients within the product description. This information is provided by the Manufacturer and not The Lolly Shop.

Vegetarian
Where a product is labelled by the manufacturer as suitable for Vegetarians or Gelatine Free this information will be displayed within each individual product description.

While every effort is made to ensure that the Health info contained in this site is as accurate as possible, it is taken from the manufacturer and therefore we cannot guarantee any of the information. We would ask anyone with specific dietary requirements to exercise caution when ordering.

CONTACT THE LOLLY SHOP
Contact The Lolly Shop